Resources

Getting Started Guides

Get up and running in VarSeq quickly with these PDF guides.

Tutorials

Get step-by-step instructions for various workflows in VarSeq.

FAQ's

Access our comprehensive list of frequently asked questions about VarSeq.

One-on-One Web-Based Training

Email us to schedule a personal web meeting to guide you through VarSeq workflows with your own datasets.

VarSeq Manual

Read the full VarSeq manual to learn all about the product and its features.

Technical Support Bulletins

Notifications of known bugs, available scripts and software updates.

System Requirements

Read up on the hardware required to run VarSeq.

Contact Bioinformatic Customer Support with VarSeq Questions

Our support hours are Monday through Friday 9:00 am through 5:00 pm Mountain Time. Email technical support requests are usually responded to the same business day, and in most cases within a couple of hours.

We request that you provide your license ID when you contact support together with explicit details of the request at a minimum. The more thorough the details of the question or problem the easier it will be to provide an answer in a timely manner.

Phone: 
888.589.4629 or 406.585.8137
Email: 
support@goldenhelix.com

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