Resources

Tutorials

Get step-by-step instructions for a number of beginner to advanced analytic workflows.

FAQ's

Access our comprehensive list of frequently asked questions about SVS.

One-on-One Web-Based Training

Email us to schedule a personal web meeting to guide you through analyses on your own datasets.

SVS 8 Manual

A complete reference for how to use the software and the theories behind it.

Technical Support Bulletins

Notifications of known bugs, available scripts, and software updates.

Add-On Scripts

Visit our Add-On Script Repository for freely available scripts to enhance SVS.

System Requirements

Read up on the hardware required to run SVS.

Contact Bioinformatic Customer Support with SVS Questions

Our support hours are Monday through Friday 9:00 am through 5:00 pm Mountain Time. Email technical support requests are usually responded to the same business day, and in most cases within a couple of hours.

We request that you provide your license ID when you contact support together with explicit details of the request at a minimum. The more thorough the details of the question or problem the easier it will be to provide an answer in a timely manner.

Phone: 
888.589.4629 or 406.585.8137
Email: 
support@goldenhelix.com